SAP ISU Online Training

SAP ISU Training is Specific Solution for Utilities Industry. It is also referred to as SAP IS-U/CCS (Customer Care and Services) SAP Utilities (SAP IS-U) is a sales and information system that supports utility and waste disposal companies. SAP IS Utilities Training also referred to as CR&B (Customer Relations and Billing).
SAP ISU Online Training by Tysco Online Trainings is arranged by industry aware and subject matter experts so that students besides learning can develop excellent Business insight for managing real life challenge in business administration. corporate batches are given training and insight on SAP ISU Training

About SAP ISU Training Overview

SAP IS-U is SAP’s Industry Specific Solution for the Utilities Industry. It is also referred to as SAP IS-U/CCS (Customer Care and Services) SAP Utilities (SAP IS-U) is a sales & information system that supports utility and waste disposal companies.  It also referred to as CR&B (Customer Relations and Billing). The CR&B module has numerous components such as the Device Management, Customer Service, Billing and Invoicing and FICA. FICA is actually a component of FI module, but serves as the AR subsidiary ledger for the CR&B receivables. Sap ISU Training Device Management and Billing Invoicing.

The SAP Utilities (IS-U) component is a sales and information system that supports all business processes and utility services of utility company. You can use IS-U for managing and billing residential, commercial and industrial,and prospective customers. This is component also allows you to manage and bill customers who receive services, purchase goods, or pay fees and taxes.IS-U is integrated with Service Management (PM-SMA), Customer Service (CS) and Sales and Distribution (SD) application components, enabling you to bill service orders, service contracts, and the sale of goods.

SAP ISU Training Prerequisites

  • SAP ISU business process knowledge.
  • Knowledge about SAP ISU middleware replication objects.
  • Middleware settings in ISU systems.

What is SAP ISU?

SAP IS – Utilities, commonly referred to as a SAP IS -U, is an application in the SAP suite geared specifically towards Utilities Industry. It is a sales & information system that is designed to support utility and waste disposal companies.

SAP ISU Training is designed to help to you optimize your business operations, improve the return on your assets and identify potential new products and deliver them to boost your growth potential. SAP ISU Training is equipped with the everything you need from smart grid analytics to energy revolution management to become the best run utility.

Benefits of SAP ISU Training

  • Here are some of the benefits of implementing SAP IS in a Utility company
  • Low costs for energy procurement and optimized energy of supply chain management
  • Lower maintenance costs, fewer accidents leading to overall improvement in the plant and grid operations
  • Quicker response for new and  changing energy policies
  • Real-time view of your customers so as to enhancing your service, marketing strategies and sales tactics and processes
  • Lower processing times all through the business from the meter reading to billing and invoices

SAP ISU TRAINING COURSE CONTENT

1. SAP ISU TRAINING OVERVIEW

  • De-Regulatory Market
  • Un bundling

2. INTRODUCTION TO SAP ISU TRAINING

  • SAP R/ 3 Overview
  • Extended R/ 3 Integration Model & SAP ISU
  • SAP IS Utilities components
  • ISU/ CCS Integration Model
  • Relation between R/ 3 and ISU Components
  • Typical ISU Scenario

3. PROJECT METHODOLOGY

  • ASAP methodology
  • AS-IS process
  • Business requirements gathering & BBPs
  • Go-Live process

4. REGIONAL STRUCTURES IN SAP ISU TRAINING

  • Purpose of regional structure
  • Postal Regional structure
  • Political Regional structure
  • Company Regional structure
  • Portions & Meter reading Units
  • Scheduling tasks
  • Dependencies of Regional structures

5. FRONT OFFICE & CIC IN SAP ISU TRAINING

  • 1. Front Office Overview
  • 1.1. Front Office Introduction
  • 1.2 How FO handles business
  • 1.3 Front office processes
  • 2. Customer Interaction center Overview
  • 2.1. What is Customer Interaction center
  • 2.2. CIC Business scenario
  • 2.3. Uses of CIC
  • 3. Integration with external communication systems

6. ISU MASTER DATA OVER VIEW

  • 1. Introduction to Master data
  • 2. Business Master data
  • 2.1. Business Partner
  • 2.2. Contract account
  • 2.3. Contract
  • 2.4. System configuration in SAP IS-U & R/ 3
  • 2.5. Creation of Business master data
  • 3. Technical Master data
  • 3.1 Connection Object
  • 3.2 Premise
  • 3.3 Installation
  • 3.4. System configuration in SAP IS-U & R/ 3
  • 3.5. Creation of Technical master data

7. CUSTOMER CONTACTS OVERVIEW

  • 1. Customer Contacts
  • 2. Grouping of Customer contacts
  • 3. Contact management in Customer Service
  • 4. Display/ Change/ Create Customer contacts in CCS
  • 5. R/ 3 Side configurations(non-CCS)

8. MOVE-IN & MOVE-OUT

  • 1. Move-in Introduction
  • 2. Move-in Business scenario
  • 3. Move-in Processing
  • 4. Changes to contract data during Move-in
  • 5. Allocation of Contract to installation
  • 6. Installation History
  • 7. System Configurations SAP ISU Training

9. DEVICE TECHNOLOGY(DEVICE MANAGEMENT)

  • 1. Device Category & Device
  • 2. Device management Overview
  • 3. Integration with Logistics
  • 4. Register & Register data
  • 5. Modeling of devices
  • 6. Device Inspection and certification

10. SAP ISU TRAINING INSTALLATIONS & ORDER PROCESSING

  • 1. Installation Overview
  • 2. The Installation service process
  • 3. Installation services
  • 4. Service processing
  • 5. Periodic Device replacement
  • 5.1. Replacement of a meter
  • 5.2. Reversal of Removal
  • 6. Business scenario: Replacement of sample device
  • 6.1. Generation of service order
  • 6.2. Executing the service order
  • 6.3. Determining the Device location
  • 6.4. Device Location & data

11. OVERVIEW OF TECHNICAL OBJECTS FOR SAP ISU TRAINING

  • 1. Relationship between Technical objects
  • 2. Service order execution steps
  • 3. Technical installation structure
  • 3.1. Example of installation structure
  • 3.2. Billing related process & data entry
  • 4. Device History
  • 5. Device life cycle

12. METER READING OVERVIEW

  • 1. Meter Reading introduction
  • 2. Types of Meter reading
  • 3. Meter Reading Organization(Street route)
  • 4. Creating Meter reading orders
  • 5. Validating Meter reading results
  • 5.1. Monitoring meter reading results
  • 5.2. Reversing Meter reading orders

13. BILLING IN SAP ISU TRAINING

  • 1. Billing Overview
  • 1.1. Billing Introduction
  • 1.2. Billing scenario
  • 1.3. ISU/ CCS billing
  • 2. Billing Procedures
  • 2.1. Billing Tasks
  • 2.2. Billing periods
  • 2.3. Forms of Billing
  • 2.4. Special Billing functions
  • 2.5. Process of Billing
  • 2.6. Process of Billing
  • 2.7. Entry of selection
  • 3. Billing & Simulation
  • 3.1. Simulation types
  • 3.2. Document types
  • 3.3. Document Information
  • 3.4. Further processing of documents
  • 3.5. Outsorting Procedure
  • 4. Billing Reversal Process
  • Data between Smart grid and SAP System

14. INVOICING FOR SAP ISU TRAINING

  • 1. Invoicing Overview
  • 2. Tasks of invoicing
  • 3. Invoicing Procedure
  • 4. Invoicing units
  • 4.1. Mandatory Contracts
  • 4.2. Optional Contracts
  • 5. Cross company code Invoicing
  • 6. Settlement
  • 7. Budget Billing procedure
  • 7.1. Payment plan categories
  • 7.2. Creation of Budget billing plan
  • 7.3. Invoicing reversal
  • 7.4. Bill reversal
  • 8. Billing master data
  • 8.1. Business objects Rate allocation
  • 8.2. Rate category
  • 8.3. Rate type
  • 8.4. Business Objects – Rate structures
  • 8.4. 1. Rate, Rate data & Rate step
  • 8.5. Fact group structure
  • 8.5. 1. Operand data
  • 8.5. 2. Operand values
  • 8.6. Price categories
  • 8.7. Price types
  • 8.8. Rate determination
  • 8.9. Discounts/ Surcharges
15. CONTRACT ACCOUNTS RECEIVABLES & PAYABLES

  • 1. Overview
  • 2. FICA Business scenarios
  • 3. Special features of FICA
  • 4. Understanding the terminology
  • 4.1. Payment run & Payment Lot
  • 4.2. Clearing
  • 4.3. Returns
  • 4.3. 1. Influential factors
  • 4.3. 2. Activity settings
  • 4.4. Returns lot
  • 4.5. Installment plan
  • 5. FICA Business transactions
  • 5.1. Document posting
  • 5.2. Payment posting
  • 5.3. Incoming payments
  • 5.4. Account maintenance
  • 5.5. Document reversal
  • 5.6. Interest
  • 5.7. Account display
  • 5.8. Dunning
  • 5.8. 1. Dunning principle
  • 5.8. 2. Dunning levels
  • 5.8. 3. Dunning history
  • 5.9. Returns processing

16. PRINT WORKBENCH FOR SAP ISU TRAINING

  • 1. Introduction
  • 2.SAP Script overview
  • 3. SAP Smart form Overview
  • 4. Maintaining forms
  • 5. Integration of Print workbench & SAP Scripts
  • 6. Print control & Print environment

17. INDUSTRY SOLUTION MIGRATION WORKBENCH

  • 1. Introduction to EMIGALL
  • 2. Overview of data migration in SAP ISU Training
  • 2.1. Maintaining company parameters
  • 2.2. Object maintenance
  • 2.3. Field Rules
  • 2.4. Data import
  • 2.5. Processing import file
  • 2.6. Analysis migration statistics
  • 2.7. Key status management
  • 2.8. Data download

18. WORKFLOW IN SAP ISU TRAINING

  • 1. Introduction to WORKFLOW
  • 2. Integration of WORKFLOW & SAP
  • 3. Dealing with WORKFLOW in SAP IS-U
  • 4. WORKFLOW Scenarios in SAP IS-U
  • 4.1. Customer care service scenarios
  • 4.2. Device management scenarios
  • 4.3. Billing & invoicing scenarios
  • 4.4. FICA Scenarios

19. ENHANCEMENTS & MODIFICATIONS TO SAP ISU TRAINING

  • 1. Introduction to User-exits
  • 1.1. Function-exits
  • 1.2. Menu-exits
  • 1.3. Screen-exits
  • 1.4. Field-exits
  • 2. Introduction to BADIS
  • 3. How to find User exits & BADI s

20. BBP (BUSINESS BLUE PRINTS)

  • 1. Developing the Business blue print

21. Functional Specification

  • 1. Developing a functional specification

SAP ISU TRAINING WITH CRM

  • 1. Middleware concepts
  • 1.1 Concepts of Middleware
  • 1.2 SITES AND SUBSCRIPTIONS
  • 1.3 Setting up of RFC connection
  • 1.4 MONITORING AND TRACING

1.5 REGENERATING FILTER OBJECTS AFTER CLIENT COPY

  • 2. CRM MW Business Partner
  • 2.1 Business Partner Functional Design
  • 2.2 Partner Roles 2.3 Download Customizing Objects
  • 2.4 Number ranges for BP
  • 2.5 Define Groupings and assign number ranges
  • 2.6 Assign BP Classification to SD customer account group in transaction PIDE
  • 2.7 Initial Load
  • 3. CRM MW Business Partner Relationships
  • 3.1 Partner Role Functional Design
  • 3.2 Converting Control Tables
  • 3.3 Inactivate Mobile Scenario
  • 3.4 Initial Load
  • 4. CRM MW Business Agreement and Contract Accounts
  • 4.1 Business Agreement and Contract Accounts Functional Design
  • 4.2 Number Assignment
  • 4.3 Contract Account Categories and Business Agreement Classes
  • 4.4 Converting Control Tables
  • 4.5 Configure FI-CA for active open item accounting
  • 4.6 Tax features in CRM
  • 4.7 Payment Methods
  • 4.8 Define the terms of payment in CRM
  • 4.9 Initial Load
  • 5. CRM MW ConnectionObjects and PODs
  • 5.1 Functional Design Connection Objects and PODs
  • 5.2 Set up Product Hirerarchy and Product Category
  • 5.3 Define IS-U Customizing settings for Technical Objects
  • 5.4 Initial Load
  • 6. Product Manster
  • 6.1 Product ID Format
  • 6.2 Hierarchies and Categories
  • 6.3 Types, Attributes and Views
  • 6.4 Configurable Products/span>
  • 6.5 Product-Rate Integration
  • 7. CRM IC webclient
  • 7.1 Components of the IC Webclient
  • 7.2 Business Roles and Number of IC Webclients
  • 7.3 Business Partner / Account Search
  • 7.4 Organisational Model and Business Roles
  • 7.5 Authorisation Profiles and Business Roles
  • 7.6 Business Transaction Profiles
  • 7.7 Layout and Technical Profiles
  • 7.8 Table Personalisation
  • 7.9 Credit Card number masking
  • 8. Process Between CRM and ISU
  • 8.1 Move In with Product Allocation
  • 8.2 Change Move in Date
  • 8.3 Move In reversal
  • 8.4 Move Out
  • 8.5 Change Move Out Date
  • 8.6 Move Out Reversal
  • 8.7 Contract with product Allocation
  • 8.8 Reverse Product Change
  • 8.9 Change of Supplier