SAP C4C Online Training

SAP C4C Training is one step advance than SAP CRM module as this SAP module offers complete, robust & mature solution for maintaining customer relation management. Best SAP Cloud for customer training comes with pre-packaged integrations to SAP CRM and SAP ERP, social features and mobile interfaces. SAP C4C Training can be seen as a unique combo of browser based Silver light UI, social features of JAM, SAP HANA, and set of iOS and Android mobile applications and SAP PI as optional choice. Contact the help desk for the more information.

SAP Hybris Cloud for Customer :

SAP Hybris Cloud for Customer is a cloud based CRM application from SAP. With this new application from SAP which is on cloud, field (sales/service) representatives can access the application and run there day to day business activities from any device and from any location. C4C has inbuilt social collaboration tool which helps in connecting the internal employees, external partners and share information among themselves on the go. These functionalities like accessing the application from any device and inbuilt social collaboration tool makes C4C a user friendly application, which in turn increasing the level of interest customers show on implementing SAP C4C Training as there CRM application.

SAP Hybris Cloud for Customer can be integrated with SAP ECC, CRM and Hybris applications. With the pre-packaged integration content provided by SAP, there will be a seamless integration of master and transactional data.

Enroll with us for SAP C4C Training and learn how the SAP updates C4C application with new functionalities every quarter. With this SAP Hybris Cloud for Customer is on the run with updating new business requirements/processes based on the experience of various implementations.

Globally companies are willing to adapt cloud solutions, the more values to a business will be available with the key capabilities offered by the applications. With continuous upgrades every quarter, SAP Hybris Cloud for Customer provides the key capabilities required by the business.

With this we understand SAP is focusing more on its cloud strategy rather than on its regular On Premise products. Thus SAP Hybris Cloud for Customer application is much more complete, robust and mature solution than its predecessors.

To be part of this rapid deploying solution and build a bright  future in SAP Hybris Cloud for Customer, you require an efficient SAP C4C training, we train students/consultants  by design and define the solution according to the customer’s business requirement with confidence. This efficient and effective training in all aspects of C4C is only provided by Tysco Online Trainings real time trainers.

SAP C4C ONLINE TRAINING COURSE CONTENT:

INTRODUCTIONC4C TO

  • System Landscape
  • Tenant Landscape

ADMINISTRATION

  • Log in with Initial User ID
  • Create Service Agent
  • Authorization to service agent
  • Lock initial User ID & Pwd

PROJECT SCOPE

  • Scoping
  • Questionnaire

ORGANIZATIONAL MANAGEMENT

  • Define Job definitions
  • Create Employee
  • Create Org Structure
  • Assign employee to org structure
  • Define Division
  • Define Distribution Channel

ACCOUNT MANAGEMENT

  • Fine Tuning Activities of Account
  • Fine Tuning Activities of Contact
  • Fine Tuning fo General Business Partner
  • Duplicate Check of Business Partners in scoping and fine tunining

PRODUCTS

  • Product Categories
  • Material Number Ranges

PRICING

  • Base Price List
  • Discount List
  • Integration of Pricing with ECC/CRM

INCIDENT MANAGEMENT

  • Create incident
  • Follow incident

MARKETING

  • Marketing Lead
  • Marketing Lead fine tuning
  • Target Group
  • Campaign
  • Marketing Permissions

SALES

  • Product List (Product Proposal)
  • Opportunity
  • Quotation
  • Sales Order
  • Explain integration scenarios
  • Territory Management
SERVICE

  • Service Ticket
  • Service Level Agreements
  • Service Categories
  • Registered Products
  • Warranties
  • Installed Base
  • Contract Templates
  • Contracts
  • Maintenance plans

INTEGRATION

  • Communication System
  • Communication Arrangement
  • Code List Mapping
  • ID Mapping for Integration
  • Initial Load
  • Monitoring
  • Middleware Connectivity in ECC
  • Ports in ECC
  • Partner Profile
  • ALE Distribution Model

UI CONFIGURATION

  • Hide Field
  • Make Field Visible
  • Create New Field
  • Mashup

MOBILE INTEGRATION
OUTLOOK INTEGRATION
APPROVALS
WORKFLOWS/ACTIONS
BUSINESS ROLES & AUTHORIZATIONS

  • Create Business Role
  • Assign user’s to business role
  • Provide access to work centers
  • Restrict/Provide access to user’s based on fields

MIGRATION TEMPLATES
GO LIVE ACTIVITIES
REPORTS

  • Creation of Data Sources
  • Creation of Reports
  • Designing of Reports
  • Report assignment to Users

C4C FUNCTIONALITIES, FEED, SHELF, TAG, FOLLOW

  • Feed
  • Shelf
  • Tag
  • Library
  • Follow

Overview for SAP C4C TRAINING

To know in detailed about this advanced application register for a demo. Demo is a kind of interaction session with the trainer to understand the prerequisites for learning SAP C4C Training and also knowing the complete information about the training scope and training methodology. With this demo, you all can interact directly with trainer and clarify any doubts on SAP Hybris Cloud for Customer.

  • Course Name : SAP Hybris Cloud for Customer (Functional)
  • Course Duration: 35 Hours
  • Modes of Training : Online virtual class room and Corporate
  • System Access : 8 weeks
  • Batch Type : Regular, Weekend & Fast Track

Advantages for enrolling for SAP C4C Training

  • We are one among the best online training institutes.
  • We provide the best Training with Materials.
  • Our Trainers are subject matter experts with 10+ year’s of experience.
  • Our trainer provides training with real time implementations.
  • Candidate can also attend the topics after the completion of course too.
  • We do help in preparing resume and conduct mock interviews.
  • Project support to the students.
  • We provide access to server for Hands-On
  • We provide 24/7 support

Enroll with us for best online SAP C4C Training and learn what are its advantages ,  benefits to an organization

What makes SAP C4C outstanding?

  • SAP C4C Training provides great user interface (UI) experience.
  • Easy to use.
  • Provides seamless integration with SAP and Non-SAP systems.
  • It’s industry specific solution means it is also available for Automotive, Banking, Retail, Insurance, Professional Services, Utilities and Higher Education industries.
  • Mobile and offline , it supports the three key mobile platforms namely (Android, iOS &  Windows) and is available on mobile devices in an offline mode too.
  • SAP C4C Training is Secure and future-proof
  • SAP Cloud for Sales
  • SAP Cloud for Service
  • SAP Cloud for Marketing
  • SAP Cloud for Social Engagement

SAP Cloud for Sales

The  customer’s sales force can now be fast, effective and efficient with SAP Hybris Cloud for Customer application. Pre-Packaged integration content helps sales force to gain information from backend systems with seamless integration for their daily operations.
With the SAP Cloud for Sales you can see all your  customer information very easily at an glance:

  • SAP C4C Training gives easy and intuitive user experience (UX)
  • The new sales capabilities give your sales force with real time reporting for analysis.
  • Field sales force can now manage their accounts efficiently
  • Access up-to-the-minute information from your back-office
  • Its uses mobile apps to run your territory on the road.
  • And much more..

SAP Cloud for Service

SAP Cloud for Service expands its customer service by providing enriched multi-channel support & real-time response. SAP C4C Training helps organizations automate responses, build an knowledge base, capture CRM data, &  receive the address service topics through social media channels, like  e-mail, Web & chat. It provides:

Multi-channel engagement and customer support: it manage its customer interaction with seamless switch across social media like emails, chat or web-channels, it also provide service ticketing process by using queuing.

Collaborative Service with Integrated Feed: it generates collaboration groups to solve specific service issue, it generates enterprise to share and discuss support tickets.

Easy-To-Use, Flexible: it uses search data with faceted filter, it also uses web services for integrating with customers facing web-sites.

SAP Cloud for Social Engagement

The Social media has created new channels for  interaction between the enterprises. Businesses need to be prepared to find relevant messages, handle thousands of them, and respond intelligently within fraction of minutes. By using SAP Cloud for Social Engagement it provides an ability to:

  • Deliver a great customer experience by listening to / & engaging there with customers where they like to hang out
  • Find out the most critical messages
  • Also use enterprise data to glean customer insight
  • Collaborate with others to resolve issues efficiently and effectively

Key aspects of the solution include:

  • SAP C4C Training builds brand reputation in online while strengthening customer loyalty
  • it improves team productivity in managing the social media interactions
  • by use of social media insight it improves performance & also quality of serving the customers